Terms and Conditions
Terms & Conditions
These terms and conditions constitute an agreement between us and you the visitor/customer governing your access and the use of our website. By accessing and using our website or registering with us, you acknowledge that you have read, understood and agree, without limitation, to be bound by these terms and conditions. At the outset, you should be aware that your use of our website is at your sole risk and you agree that you will be personally responsible for your use of our website and for all of your communication and activity on our website.
Liability
We are not liable for any losses or damages caused by this website. We reserve the right to refuse any order without giving reason. Upon cancellation of an order, we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method received for online purchases.
Delivery
The delivery times provided by us are estimates only. We will not be held accountable for late deliveries or loss or damage relating to late deliveries. Please ensure you enter the correct delivery address as we cannot be held responsible for incorrectly entered delivery addresses.
Acceptance of goods/services
The buyer is responsible for inspecting the goods/services for fault/error and notifying us immediately should there be a fault/error.
Pricing
Prices on this website are subject to change without notice. All prices are in Australian Dollars and include GST. All credit cards are charged in Australian Dollars.
Order cancellations
For physical products – if notified before goods have been dispatched, we can accommodate order cancellations. If items have been shipped, we reserve the right to refuse order cancellation or charge a cancellation fee should we not be able to request the return of the package from our delivery service.
Copyright
You acknowledge and agree that any and all trademarks, copyright, designs, the ‘look and feel’ of our website, data files, graphics, text, photographs, drawings, logos, images, sounds, music, video or audio files, software and all HTML and other code contained in our website and all other intellectual property remains at all times vested with us and/or are the property of their respective third party owner and must not be used in any manner without the prior written consent of us or the relevant third party.
Content
We will not be held responsible in the event that you encounter material that you deem offensive, indecent or otherwise objectionable.
Errors, Mistakes and Missing Information
Despite our tireless efforts, we cannot guarantee that our website will be completely free of errors and misleading information. In the event of an error or other content-related issue, we reserve the right to correct such error without notification.
Customer Feedback
Please note that all customer feedback given to us shall be considered our property. This includes all customer communication, testimonials and contact information. By releasing this information to us, you are hereby giving us the non-exclusive, worldwide, perpetual, irrevocable, royalty-free, and unlimited right to reproduce, modify, publish, translate and distribute such material in any way deemed appropriate by management.
Your obligations and responsibilities
In the access or use of our website, you agree to comply with these terms and conditions and the special warnings or instructions for access or use posted on our website from time to time. You will always act in accordance with the law, custom and in good faith. You may not make any change or alteration to our website or any content or services that may appear on our website and may not impair in any way the integrity or operation of our website.
Changes to the terms and conditions
You acknowledge and agree that we reserve the right to, and may make changes to, these terms and conditions from time to time to reflect its changing business. You agree that we are under no obligation to provide you with notice about changes to the terms and conditions and you further agree that it is your responsibility to check the terms and conditions for any changes.
- Scope of Work Mr Remediation (“the Contractor”) agrees to perform mould remediation services as detailed in the quotation or service agreement provided to the Client. All services will be conducted professionally and in accordance with industry standards and safety protocols.
- Access and Utilities The Client must provide the Contractor with safe, unobstructed access to all required areas during normal working hours. All necessary utilities (electricity, water, lighting, etc.) must be available on-site for the duration of the works.
- Property Damage Disclaimer Due to the invasive nature of mould remediation, minor, incidental damage may occur to walls, ceilings, skirting, fixtures, or paintwork, despite every effort being made to avoid it. By accepting these terms, the Client acknowledges that Mr Remediation is not liable for any cosmetic or minor structural damage resulting from the remediation process unless caused by gross negligence.
- Limitation of Liability
To the fullest extent permitted by law, Mr Remediation disclaims liability for:
- Indirect, incidental, or consequential damages;
- Pre-existing damage or hidden conditions (e.g. behind walls or flooring);
- Health conditions or mould recurrence caused by underlying or unresolved moisture problems;
- Any loss of use or income due to delays caused by unforeseen site conditions or weather events.
- Client Responsibilities The Client agrees to:
- Disclose known structural, electrical, or moisture issues before work begins;
- Remove or protect fragile, valuable, or irreplaceable items from the work area;
- Ensure the site is safe and clear of children, pets, and unnecessary foot traffic during the works.
- Booking & Cancellation Policy A 30% non-refundable deposit is required to secure a booking. If the Client cancels or reschedules the service with less than 48 hours’ notice, the deposit will be forfeited in full. Rescheduling with more than 48 hours’ notice will be accommodated where possible, subject to availability.
- Warranties and Mould Recurrence No warranty is given for future mould prevention unless otherwise stated in writing. While every effort is made to address the current issue, mould may return if moisture issues persist or are not addressed by the Client.
- Payment Terms Full payment is due upon completion of the works unless otherwise agreed in writing. Late payments may attract additional charges or interest. Invoices unpaid after 14 days may be referred to debt recovery services.
- Dispute Resolution In the event of a dispute, both parties agree to first attempt informal resolution. If unresolved, disputes will be subject to the jurisdiction of the courts of Queensland.
- Acceptance of Terms By paying the deposit and confirming a booking, the Client agrees to these Terms and Conditions in full. These terms override any prior verbal agreements unless confirmed in writing by both parties.