Terms and Conditions
These terms apply to Mr Remediation’s property assessment, mould remediation, water damage restoration, HVAC restoration and hygiene, and specialised cleaning services, together with the agreed quotation or service agreement.
Agreed scope and bookings
Your written quotation or service agreement identifies the work, price, inclusions, exclusions and any agreed testing or verification. Assessment fees, availability and booking arrangements are discussed before a booking is confirmed.
A website enquiry does not confirm an appointment or authorise work.
Deposits, payments and cancellations
A deposit of 30% of the agreed quotation price is required before work is scheduled and before work commences. The remaining balance is due on completion, unless otherwise agreed in writing.
If you cancel within 48 hours of the scheduled start of the work, the deposit will be forfeited, subject to your rights under the Australian Consumer Law.
Agreed charges and booking conditions will be explained before you accept a booking. Nothing in these terms removes any right to a refund or other remedy that cannot lawfully be excluded.
Authority, access and preparation
You must have authority to arrange the work and provide access. Tell us about known hazards, structural concerns, electrical issues, moisture problems and access restrictions before attendance.
Access times, utilities, protection or removal of belongings, and arrangements for occupants and pets should be agreed for the job. Follow agreed exclusion-zone and safety instructions during work.
Changes to the work
A quotation is based on information and accessible conditions available when it is prepared. Hidden damage, additional contamination or changed instructions may require a revised scope. We will discuss changes to work, price or timing and obtain agreement before additional chargeable work proceeds.
Other trades, structural repairs and reinstatement are included only where expressly stated in the agreed scope. Licensed work must be carried out by appropriately licensed providers.
Removal and reinstatement
Restoration may involve removing affected materials or opening areas to inspect concealed conditions. The agreed scope should explain planned removal, foreseeable disruption and reinstatement arrangements. We will discuss newly identified issues affecting the work.
This does not excuse a failure to exercise due care and skill or remove rights under applicable law.
Timing and emergency attendance
Attendance and completion times depend on availability, safe access, site conditions and the agreed scope. If conditions affect the planned work or timing, we will discuss options with you. An emergency enquiry does not guarantee immediate attendance.
Assessment and verification limits
Assessments relate to inspected areas and conditions present at the time. Sampling, independent verification and clearance are included only where separately agreed. A report does not establish the condition of every concealed area or diagnose an occupant’s illness.
Mould may return if moisture or building problems persist or recur. We will identify relevant issues within the assessment scope; responsibility for additional repairs and moisture control should be agreed. These limitations do not remove applicable consumer guarantees or express promises in your agreement.
Your rights and concerns
Nothing in these terms excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation. An additional written warranty operates alongside those rights.
Contact us with concerns about a quotation, job or invoice so we can review them with you. This does not limit your right to seek independent advice, use an available complaint body or exercise a legal remedy.
Our Privacy Policy explains how personal information is handled. Using the website or submitting an enquiry does not grant permission to publish your contact details, testimonial or job photographs for marketing.
Email: admin@mrremediation.com.au
Phone: 1300 452 289
